Shipping Policy
Our Shipping Policy was last updated on June, 2022
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Disclaimer:
- "Company" (referred to as either "the Company", "We", "Us" or "Our" in this Disclaimer) refers to [Her-Defense]
- "Goods" refers to the items offered for sale on the Service.
- "Orders" means a request by You to purchase Goods from Us.
- "Service" refers to the Website.
- "You" means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Thank you for visiting and shopping at our store . The following terms and conditions constitute our Shipping Policy.
Shipment processing times
All Orders are processed within 2-4 business days. Orders are not shipped or delivered on weekends or holidays.
If We are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of Your Order, We will contact You via email or telephone.
Shipping rates & delivery estimates
Shipping charges for Your Orders will be calculated and displayed at checkout.
Shipping Time: USA, AUSTRALIA, GERMANY & UK Estimated to be 10 business days,
Other countries 10 - 17 business days
may be delayed in remote areas， Arrival may be delayed due to weather conditions that prevent flights from taking off, and due to cargo congestion on flights that may affect the arrival time of packages.
**Note: These are estimates only. We are not responsible for any shipping delays. Please keep in mind that USPS has experienced numerous delays due to the New Crown Epidemic.
Any packages that are returned due to insufficient address or inability to contact the recipient for failed delivery cannot be canceled or refunded.
Her-defense is not responsible for any lost packages marked as "delivered". Please file a claim directly with the USPS for any lost packages. We are not responsible for any stolen packages. Any questions can be emailed to wedefense@outlook.com
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation Email once Your Order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
We are not responsible for any customs and taxes applied to Your Order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes)
Damages
If You received Your Order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.