Return & Refund Policies

Byfinerygem & Mrs.Minitote – Return & Refund Policy

Last Updated: [5th July 2025]

Thank you for shopping at Byfinerygem & Mrs.Minitote. We appreciate the excitement and trust involved in purchasing a mystery item. Due to the nature of our products, our policies are designed to be clear and fair for both our customers and our small business.

Please read this policy carefully before making a purchase.

1. The Nature of Mystery Items & Final Sale

All items purchased from Byfinerygem & Mrs.Minitote are sold as mystery items. This means you are purchasing an item based on a theme, value, or style, but not a specific, pre-selected product.

Therefore, ALL SALES ARE FINAL. We do not accept returns, exchanges, or provide refunds based on personal dissatisfaction, including but not limited to:

  • Not liking the style, color, or specific item received.

  • The item not meeting personal expectations.

  • Fit issues (unless it is a faulty size as described).

  • Simply changing your mind.

By completing a purchase, you acknowledge and agree to this condition of sale.

2. Damaged or Faulty Items

We stand behind the quality of our items. If your mystery item arrives damaged, defective, or materially different from its described condition, we will gladly help you with a replacement or resolution.

To be eligible, you must:

  • Contact us within 7 calendar days of receiving the package.

  • Provide clear photographs and/or video evidence of the damage or fault.

  • Provide your original order number.

Resolution Options (at our discretion):

  • A replacement of the faulty item (subject to availability).

  • A store credit for the value of the faulty item.

  • In rare cases, a partial refund for the faulty component.

3. How to Report a Damaged or Faulty Item

To initiate a claim, please contact our customer service team within 7 days of delivery:

  • Email: kikiwithmolly@gmail.com

  • WhatsApp: +852 5931 2241

Please use the subject line: "Damaged Item - Order #[Your Order Number]". Include your order number, name, and the required evidence in your first message to expedite the process.

4. Return Shipping for Approved Claims

Because we ship worldwide, shipping costs are significant. For any return or replacement due to a damaged/faulty item approved by our team, the customer is responsible for covering the cost of return shipping to our designated facility.

We will provide you with the correct return address and instructions. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee we will receive the returned item.

5. Non-Returnable Items

Certain types of items cannot be returned for hygiene or safety reasons, even if faulty (e.g., pierced earrings, if applicable). In such cases, we will provide a full refund or credit upon verification of the issue.

6. Exchanges

We only offer exchanges for identical replacement items in the case of damage or fault, as described in Section 2. We do not offer exchanges for different mystery items.

Frequently Asked Questions (FAQ)

Q: I don't like what I got. Can I return it?
A: No. All mystery item sales are final. Please remember you are purchasing the experience and surprise of a mystery item, not a specific product.

Q: Why do I have to pay for return shipping if the item is faulty?
A: As a small business shipping globally, absorbing international return shipping for all claims is unsustainable. This policy allows us to keep our product prices accessible while still holding ourselves accountable for quality.

Q: What if my package is lost in transit?
A: Please contact us if your tracking shows a delivery exception or if it has been excessively delayed. We will work with the carrier to resolve the issue. Refunds or replacements for lost packages are handled on a case-by-case basis.

Q: How long does it take to process an approved replacement/credit?
A: Once we receive the returned item and inspect it, we will notify you of the approval. Processing a replacement shipment or issuing a credit typically takes 5-10 business days.

Contact Us:
If you have any questions about this Returns & Refunds Policy, please contact us at:

  • Email: kikiwithmolly@gmail.com

  • WhatsApp: +852 5931 2241